General Terms and Conditions

1. Eligibility; Authority

This Site and the Services are available only to Users who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you: (a) are at least eighteen (18) years of age; (b) are otherwise recognized as being able to form legally binding contracts under applicable law; and (c) are not a person barred from purchasing or receiving the Services under the laws of any applicable jurisdiction.

If you enter into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such entity. In that case, "you," "your," "User," or "customer" refers to that corporate entity. If otoHost determines that you lack such authority, you will be personally responsible for all obligations under this Agreement, including payment obligations. otoHost shall not be liable for loss or damage resulting from reliance on any instruction, notice, document, or communication reasonably believed to be genuine and from an authorized representative. otoHost may require additional authentication where authenticity is in doubt. You agree to be bound by this Agreement for transactions entered into by you, anyone acting as your agent, or anyone using your account or Services, whether or not authorized by you.

2. Accounts; Transfer of Data Abroad

To use certain features of this Site or Services, you must create an Account. You represent and warrant that all information submitted when creating your Account is accurate, current, and complete, and that you will keep it updated. If otoHost believes your Account information is false, inaccurate, outdated, or incomplete, otoHost may suspend or terminate your Account at its sole discretion.

You are solely responsible for all activity on your Account, whether authorized or not. You must keep your Account credentials secure, including login, password, payment method, and customer PIN. otoHost recommends changing your password and PIN at least every six (6) months. You must notify otoHost promptly of any security breach or unauthorized use. otoHost is not liable for losses from unauthorized use; you may remain liable for losses caused by your Account.

If you access this Site from a country other than where our servers are located, your interactions may result in the transfer of information (including Account information) across international borders. By using this Site and communicating electronically with us, you consent to such transfers. You acknowledge that your data may be stored and processed in any country where otoHost operates or engages service providers, which may have different data protection rules than your country of residence, as described in our Privacy Policy.

3. Financial Arrangements

Automatic Renewal: At the end of the contract term, the contract automatically renews at the then-current, non-promotional rate for the original contract length until canceled. otoHost will charge the payment method associated with your account. To avoid automatic renewal, cancel the service before its renewal date. Renewal dates take effect at midnight.

If your payment card is expired, invalid, or cannot be charged, you agree that otoHost may use other payment methods linked to your account. If shared hosting is terminated after the 30-day period, the service is canceled before the next payment is due; no further billing occurs and no payment is refunded for unused portions. Non-refundable charges already incurred must be paid before cancellation.

You agree to pay all fees and charges for otoHost services, including subscription and transaction fees. Payment is due in advance unless otherwise agreed in writing. otoHost may suspend or terminate access for non-payment. Fees are non-refundable except as provided by law or at otoHost's sole discretion. otoHost may change fees by posting notice on its website.

• The customer agrees to a minimum thirty (30) day contract beginning upon commencement of service. The exact contract duration is determined at signup.
• The customer agrees that all charges and fees associated with an account are their sole responsibility.
• Services provided by third parties and otoHost partners are not part of the refund policy and no early-termination credit applies. Billing stops at the end of the term during which the service is canceled. For refund matters, refer to the Refund Policy.
• Refer to the Refund Policy for refund terms.
• Violations of otoHost Terms may, at otoHost's discretion, result in immediate and permanent disablement without refund.
• otoHost may disable or suspend any account or service without refund if there is reasonable suspicion of terms violations.
• Disputed charges ("chargebacks") may result in immediate and potentially permanent disablement of Services or the full account. Each rejected charge may incur a $50 fee that must be paid before Services are reactivated.
• otoHost may modify service plans, fees, and charges at any time. Services involving outdated or unsupported features may incur additional maintenance fees. otoHost will provide notice and allow cancellation without additional change fees; no refund is payable for fees previously assessed.

8. Fees and Payments

You agree that your Payment Method may be charged by otoHost or an affiliated payment processor depending on transaction location and applicable regulations, in accordance with our Privacy Policy and Cookie Policy.

9. General Terms, Including Automatic Renewal

General payment and renewal terms include the following:

• Payment Due at Order; Non-Refundable: You agree to pay all amounts due at the time of order. Amounts are non-refundable unless stated in the Refund Policy.
• otoHost may change prices and charges at any time; changes take effect when posted on this Site. For multi-month or multi-year Services, changes apply when the Service comes up for renewal.
• Accepted Payment Methods include valid credit or debit cards, prepaid account balance, electronic payment from personal or business bank accounts, PayPal, Apple Pay, major card networks, Amazon Pay, Discover Pay, international payment options where available, and express checkout where offered.
• Order confirmation is sent to the email on file. Your Payment Method must remain valid while Services are active. Processing location may change based on Payment Method, currency, or account updates.
• For refund-related issues, see our Refund Policy.
• Monthly billing date is generally the date of the month on which Services were purchased.
• otoHost does not maintain printed or electronic copies of standing orders or signed renewal authorizations and cannot provide them on request. You may view or change automatic renewal settings in your otoHost account.
• Automatic Renewal: To avoid interruption, Services are offered with automatic renewal unless disabled. Renewal period generally matches the prior term (except domain names, which may renew for the original registration period). If renewal with the on-file Payment Method fails, otoHost may attempt renewal for a shorter period where necessary.
• Unless automatic renewal is disabled, otoHost renews Services at expiration using the primary or backup payment method on file at then-current rates. Disable renewal in your account manager to prevent auto-renewal; failure to renew manually before expiry may cause interruption. otoHost is not liable for resulting loss of benefits.
• otoHost may participate in recurring billing or account updater programs supported by your card issuer. Updated card data may be applied automatically. You are solely responsible for maintaining accurate payment methods and canceling unwanted products.
• If otoHost cannot charge your Payment Method, or receives chargeback or reversal notice, otoHost may pursue available remedies, including immediate cancellation without notice. otoHost may charge reasonable administrative fees for extraordinary operations, additional support time, UDRP or legal/accounting matters, or Agreement violations.
• Administrative fees are charged to your on-file Payment Method. You reimburse otoHost for costs from chargebacks or payment disputes you initiate.
• Pricing may be shown in multiple currencies; the checkout amount is charged in the selected currency. Your issuer may apply foreign transaction fees. VAT, GST, or similar taxes may apply based on billing address and local rules.

4. General Rule of Conduct

You acknowledge and agree that:

• You will use this Site and Services in compliance with this Agreement, applicable service policies, and all local, national, and international laws.
• You will not collect or store User Content or personally identifiable information about another User or person without express prior written consent.
• You will not use this Site or Services to: engage in unlawful activity; exploit children or distribute child sexual abuse material; promote terrorism or violence; host pornography, nude imagery, or escort services; send spam or conduct network hacking or cracking; sell marijuana/CBD/THC products where prohibited; violate pharmacy or anti-trafficking laws; infringe intellectual property; promote gambling where prohibited; violate privacy rights; interfere with Site operation; distribute malware; make false claims about otoHost; support illegal or terrorist organizations; host any form of child pornography; defame or discredit otoHost; use Shared/VPS/VDS plans for intrusive scanning, crypto-mining, or game bots without authorization.
• You will not copy, modify, or distribute Site content without otoHost authorization.
• You will not access otoHost Content except through this Site or as otoHost designates.
• You will not resell Services or linked technologies without prior written consent.
• You will not circumvent security features or usage restrictions.
• You consent to provide official photo or business identification when requested for verification.
• You consent to account-related calls that may be recorded where permitted by law.
• By providing a phone number, you may receive marketing calls or texts via automated systems; consent is not required to purchase. Message and data rates may apply.
• otoHost may deny, cancel, terminate, suspend, or restrict access for Users whose accounts were previously terminated or who engage in inappropriate or illegal activity.

16. Prohibited Content and Activities

otoHost prohibits hosting unsolicited data and unlawful activity on its servers, including but not limited to:

otoHost is not responsible for legal issues arising from customer-hosted data. Data legality and credibility are solely the customer's responsibility.

• Illegal Activity: Services may only be used for lawful purposes. Transmission of material violating applicable law is prohibited. Child pornography and unlicensed copyrighted material are strictly prohibited. Using otoHost servers to conspire in illegal activities is forbidden.
• Hacking: Sites dedicated to hacking discussion or tool distribution are prohibited. Unauthorized access to any system or network is forbidden.
• Service Interruptions: Activities causing interruptions to otoHost or third-party networks, including DDoS attacks or malicious software, are prohibited.
• Spam: Content advocating spam tools, relaying unsolicited email, or using Services for spam may result in immediate cancellation without refund. See our Anti-Spam Policy for details.
• Personal Information Harvesting: Collecting email addresses or identifiers without consent, including phishing and harvesting, is prohibited.
• Spoofing/Impersonation: Impersonating others via email, forums, or network headers is prohibited.

17. No Spam; Liquidated Damages

We do not tolerate spam. We monitor traffic for spam indicators and maintain an abuse complaint process. Suspected spam use is investigated; confirmed spam may result in redirection, suspension, or cancellation without refund. A reactivation fee may be required.

Spam includes Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE), and Unsolicited Facsimiles sent without prior confirmed consent.

Report suspected spam via our contact form or abuse channels listed on our website.

Liquidated Damages: You agree that otoHost may immediately terminate any Account believed to transmit or be connected with spam. If actual damages cannot be reasonably calculated, you agree to pay liquidated damages of $1.00 for each piece of spam or unsolicited bulk email transmitted from or connected with your Account.

5. Availability of Service

Subject to this Agreement and our policies, we endeavor to provide this Site and Services on a commercially reasonable basis. You acknowledge that the Site may be inaccessible due to maintenance, repairs, equipment failure, network issues, attacks, or causes beyond our reasonable control. otoHost has no obligation of uninterrupted availability and assumes no liability for downtime.

6. Credited Product

If you receive a product on Credit (whether bundled with a purchase or standalone), Credit is valid for one (1) year with a valid purchase and may terminate if the purchased product is deleted, canceled, transferred, or not renewed. Unused Credit expires one year from purchase. Redeemed products auto-renew at then-current price until canceled via your Account or customer support. Free domain credits: canceling the Purchased Product deducts the domain list price from any refund. otoHost may exchange Credits for comparable products at its discretion.

7. Beta Services

otoHost may offer Beta Services (pre-release or limited-preview features). If you use Beta Services:

otoHost may use your feedback for product development and marketing with your consent. Feedback intellectual property is owned by otoHost. To the fullest extent permitted by law, otoHost disclaims all warranties regarding Beta Services.

• You acknowledge Beta Services are pre-release and may not function properly.
• You accept operational risks from Beta use.
• Beta Services are provided without recommendation for production use.
• otoHost may modify or discontinue Beta features.
• Commercial releases may differ; Beta programs may not be compatible with final releases.
• Support for Beta Services may be limited.
• You agree to provide feedback as reasonably requested.
• otoHost may collect usage analytics for Beta Services.
• Beta feedback and experience information is confidential unless otoHost authorizes disclosure.
• Beta Services are provided "as is," "as available," and "with all faults."

10. Additional Reservation of Rights

otoHost may deny, cancel, terminate, suspend, lock, or modify access to any Account or Services, including domain registrations, for the reasons listed below.

otoHost may review Accounts for excessive bandwidth or resource use and apply additional charges or termination. otoHost may terminate Services where you disrupt or threaten otoHost personnel.

Except User Content, Site and Service content, including software, graphics, trademarks, and logos ("otoHost Content"), is owned by or licensed to otoHost and protected by intellectual property laws. otoHost Content is provided for personal, non-commercial use only and may not be exploited without prior written consent. This Agreement grants no rights not expressly stated.

• Correcting errors in offering or delivering Services.
• Protecting registry integrity and correcting registrar errors.
• Fraud and abuse prevention.
• Compliance with court orders and applicable laws.
• Law enforcement requests and subpoenas.
• Dispute resolution procedures.
• Pending or threatened legal action.
• Limiting civil or criminal liability for otoHost and affiliates.
• Excessive complaints that may harm otoHost operations or reputation.

11. Trademark/Copyright Claims

otoHost respects intellectual property rights and expects customers to do the same. Do not use Services to infringe third-party trademarks, copyrights, or other rights.

Where applicable, otoHost follows notice-and-takedown procedures under local law (including DMCA-style processes where relevant). Valid complaints may result in removal of allegedly infringing material and termination of repeat infringers.

Upon receiving infringement claims, otoHost reviews the matter, facilitates communication between parties where appropriate, and may take corrective action including content removal or account termination for serious or repeat violations.

If you believe your rights were infringed by another otoHost user, submit a formal complaint with a description of the material and legal basis. otoHost investigates in accordance with applicable law.

12. Linking to Third-Party Websites

This Site and Services may link to third-party sites not controlled by otoHost. otoHost is not responsible for third-party content, terms, privacy practices, or conduct. By using this Site, you release otoHost from liability arising from third-party site use. Review third-party terms and policies when you leave our Site.

13. Disclaimer of Representations and Warranties

You acknowledge that use of this Site and Services is at your own risk. They are provided "as is," "as available," and "with all faults." otoHost and its officers, directors, employees, agents, and third-party providers disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. otoHost makes no warranties regarding the accuracy, completeness, or content of this Site; linked sites; or Services on this Site or linked sites.

No oral or written information from otoHost personnel or support creates legal or financial advice or any warranty. This disclaimer applies to the fullest extent permitted by law and survives termination.

14. Indemnification

You agree to defend, indemnify, and hold otoHost harmless from demands, liabilities, losses, costs, and claims (including reasonable attorneys' fees) arising from: products sold or distributed via otoHost servers causing injury or property damage; customer-supplied material infringing third-party rights; copyright infringement; defective products sold on otoHost servers; your use of or access to this Site or Services; your breach of this Agreement or incorporated policies; or your violation of third-party rights, including intellectual property.

Indemnification obligations survive termination.

15. Limitation of Liability

In no event shall otoHost, its officers, directors, agents, or third-party providers be liable for direct, indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use this Site or Services, even if advised of the possibility.

Services are used at your sole risk. otoHost is not liable for direct or consequential damages from use or inability to use Services, including acts of God, communication failure, theft, destruction, or unauthorized access.

Except as required by law, your exclusive remedy and otoHost's total liability shall not exceed amounts paid to otoHost during the six (6) months immediately preceding the claim. otoHost is not liable for disclosure of customer data made in compliance with subpoenas, court orders, or similar legal process.

In no event shall otoHost's aggregate liability exceed $10,000 USD. This limitation applies to the fullest extent permitted by law and survives termination.

18. Sanctioned Countries

You agree to comply with all applicable export and re-export control laws and regulations. You will not sell, export, re-export, transfer, divert, or dispose of products, software, or technology received from otoHost to prohibited destinations, entities, or persons without required government authorization. You agree to indemnify otoHost for fines or penalties arising from your breach. This clause survives termination.

19. Compliance with Local Law

Site content and Services may not be suitable or lawful in every country. Access from jurisdictions where content is illegal is prohibited. You are solely responsible for compliance with local laws where you access or use Services. Your use must align with legal requirements in your location.

20. Unclaimed Property

If a customer maintains an outstanding account balance for three (3) years or more without settlement, otoHost may remit such balance to the applicable government authority under unclaimed property laws. You acknowledge that otoHost may retain administrative fees up to the lesser of $25.00 or the outstanding balance in such cases.

21. Entire Agreement

This Agreement, policies published by otoHost, and applicable dispute policies constitute the complete agreement between you and otoHost regarding Services and supersede prior agreements, whether written or oral.

22. Governing Law

This Agreement shall be governed by and construed in accordance with the laws applicable at otoHost's principal place of business, without regard to conflict-of-law principles. Legal actions must be brought in courts with jurisdiction over otoHost's principal place of business, and you irrevocably consent to such jurisdiction.

23. Dispute Resolution

Disputes arising from this Agreement may, where permitted by law, be resolved through binding arbitration under recognized commercial arbitration rules, conducted in English at a mutually agreed location or as required by applicable law. The arbitrator may grant relief available in court. Awards are final and binding. The prevailing party may recover reasonable attorneys' fees where permitted.

Where arbitration is not mandatory, disputes are subject to the governing law and jurisdiction clauses above. By using Services, you acknowledge that arbitration, where applicable, is on an individual basis and not as a class action, to the extent permitted by law.

24. Jurisdiction

You submit to the personal jurisdiction of courts competent for disputes related to this Agreement. otoHost is not a party to unlawful suits arising solely from customer-hosted content. otoHost may recover reasonable attorneys' fees in proceedings where it prevails.

25. Successors and Assigns

This Agreement binds and benefits the parties and their successors and permitted assigns.

26. No Third-Party Beneficiaries

Nothing in this Agreement confers rights or benefits on third parties.

27. Amendments and Revisions

otoHost may revise these terms at any time by posting updates on its website. Changes are effective upon posting. Continued use constitutes acceptance. Review this page periodically for changes.

28. Titles and Headings

Titles and headings are for convenience only. Each covenant is a separate agreement. If any provision is held invalid, remaining provisions remain enforceable to the fullest extent permitted by law.

29. Severability

If any provision is invalid or unenforceable, remaining provisions remain in full force. Invalid provisions shall be replaced with enforceable provisions achieving the same practical effect where possible. Failure to enforce any provision does not waive other rights.