otoHost Cookie Policy

Introduction

What are cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to help websites work more efficiently, provide a better user experience, and collect information about your browsing activity.

Purpose of This Cookie Policy

This Cookie Policy explains how we use cookies, what types of cookies we use, and what information we collect through them. By using our website, you consent to the use of cookies as described in this policy.

Types of Cookies We Use

Essential Cookies

Essential cookies are necessary for our website to function properly. They enable you to navigate the site, access secure areas, or activate language preferences. These cookies do not collect personal information and are critical to the correct operation of the website.

Performance Cookies

Performance cookies collect anonymous information about how visitors use our website. They help us understand how users interact with the site, which pages are visited most frequently, and whether errors occur. This data is collected and does not identify individuals. It is used to improve website performance and enhance the user experience.

Functionality Cookies

Functionality cookies allow our website to remember your choices and preferences, such as login information, language selection, or customization preferences. They improve your browsing experience by providing personalized features. The information collected is anonymized and cannot track your browsing activity on other websites.

Targeting and Advertising Cookies

Targeting and advertising cookies are used to deliver relevant advertisements based on your interests. They may track your browsing habits across different websites and collect personally identifiable information. We do not use these cookies directly; however, some third-party services we integrate, such as advertising networks or social media platforms, may use them when you interact with content on our website.

Third-Party Cookies

In addition to cookies we use directly, third-party cookies may be placed on your device when you visit our website. These cookies are outside our control; we recommend reviewing the cookie policies of the relevant third parties for more information about their practices.

Cookie Consent and Management

Cookie Consent

When you first visit our website, a cookie banner is displayed requesting your consent to cookie use. By clicking "Accept" or continuing to use our website without changing your browser settings, you consent to the use of cookies as described in this policy.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can configure your browser settings to accept, reject, or delete cookies. Blocking or deleting cookies may affect the functionality and user experience of our website.

Data Protection and Privacy

Data Collection and Use

We respect your privacy and process your personal information in accordance with our Privacy Policy. The cookies we use do not collect personally identifiable information unless you explicitly provide it.

Data Transfers

As an international company, we may transfer personal data collected through cookies outside the country where you reside. These transfers are necessary for the operation and maintenance of our website and the services we provide. By using our website and accepting this Cookie Policy, you consent to such transfers.

What Personal Data Is Collected?

Types of Personal Data Collected

• Information You Provide: When you visit our website, we may collect personal data you voluntarily provide when filling out contact forms, subscribing to newsletters, or using online chat: name, email address, phone number, company name, job title, and other information you choose to provide in your communications with us.
• Automatically Collected Information: Information that may be collected automatically through cookies and similar technologies: IP address, browser type and version, device type, operating system, referring website, pages visited, date and time of visit, clickstream data, and other browsing activity on our website. You may also provide additional/optional information when filling out forms or contacting us by phone, email, at trade shows, or at events.

Purposes of Personal Data Collection

• Website Functionality and Performance: Some cookies are necessary for our website to function properly; they enable core features such as secure login, language preferences, and interface customization. By collecting data about how you interact with the website, we improve performance and deliver a better user experience.
• Communication and Marketing: If you provide contact information or subscribe to our newsletters, we may use collected data to respond to your inquiries, provide information about our products and services, and send marketing communications subject to your consent where required by applicable law.
• Legal and Regulatory Compliance: In certain circumstances, we may collect and process personal data to comply with legal obligations or respond to legal requests such as court orders, subpoenas, or official investigations.
• Legal Basis for Processing: The collection and processing of personal data described in this section is based on one or more of the following legal grounds: your consent where required by applicable law; necessity of processing for the performance of a contract with you; compliance with legal obligations; legitimate interests such as improving our website and services, protecting our legal rights, and conducting marketing activities.

Data Retention

We retain personal data collected through cookies for as long as necessary to fulfill the purposes specified in this section, unless the law requires or permits a longer retention period. The retention period may vary depending on the type of data collected and the context in which it was obtained.

Data Sharing and International Transfers

We may share personal data collected through cookies with trusted third-party service providers who help us operate our website, analyze data, and deliver related services. These providers are contractually obligated to process personal data only on our behalf and in accordance with our instructions.

We may disclose personal data when required by law or to protect our legal rights.

Personal data collected through cookies may be transferred to and processed in countries other than your country of residence, including countries outside the European Economic Area (EEA). When transfers are made to countries that do not provide the same level of data protection as your jurisdiction, we implement appropriate safeguards as required by applicable data protection laws.

Your Rights and Choices

As a data subject, you have certain rights regarding the personal data we hold about you: the right to access, correct, update, delete, or request restriction of processing; the right to object to the processing of your personal data or, where applicable, to withdraw your consent.

To exercise your rights or submit requests regarding your personal data, contact us using the contact information provided in our Privacy Policy.

Use of Information

Improving Website Functionality and Performance

• Information collected through cookies is primarily used to improve the functionality and performance of our website: providing core features such as secure login, language preferences, and interface customization; analyzing user behavior, preferences, and trends to improve website performance, user experience, and overall functionality.

Personalization and Communication

• Personalizing your browsing experience by remembering your language selection, region, or customization preferences; responding to your inquiries and providing information about products, services, and promotions if you provide contact information or subscribe to our services.

Analytics and Research

• Analyzing aggregated data on website usage, visitor demographics, and other metrics to measure the effectiveness of marketing efforts and optimize our services; conducting research and development activities to identify market trends, assess customer preferences, and develop new features.

Legal Compliance and Security

• Complying with legal obligations, responding to legal requests, and ensuring compliance with data protection and privacy laws; protecting our website and user information from unauthorized access, misuse, or fraudulent activity; monitoring security threats and preventing potential risks.

Sharing of Information

Although we strive to ensure the privacy and security of your personal information, we have no control over these third-party services. We recommend reviewing the relevant privacy policies for more information about their data practices.

Trusted Third-Party Service Providers

• We may share information collected through cookies with trusted third-party service providers who help us operate our website, analyze data, and deliver related services. These providers are contractually obligated to process personal information only on our behalf and in accordance with our instructions.

Legal Requirements and Protection of Rights

• We may disclose information collected through cookies when required by law or when we believe it is necessary to: comply with legal obligations, regulatory requirements, or official requests; protect the rights, property, or safety of otoHost, our users, or others; enforce our policies, terms, and agreements or investigate potential violations.

Third-Party Services and Analytics

• Website analytics: We use third-party analytics tools to obtain aggregated data on website usage, visitor demographics, and other metrics.
• Advertising and remarketing: Some third-party services, such as advertising networks or social media platforms, may use cookies to deliver relevant advertisements based on your browsing activity on our website or to enable remarketing campaigns.

Data Subject Rights

Right of Access and Transparency

• You have the right to access personal information we collect through cookies and understand how it is used: you may request information about the personal data we hold about you, the purposes of processing, and the third parties with whom we share your data; upon request, we will provide a copy of your personal data in a structured, commonly used, and machine-readable format where possible.

Right to Rectification and Update

• You have the right to ensure the accuracy and completeness of your personal information. If you believe information collected through cookies is incorrect or outdated, you may request correction or notify us of changes.

Right to Erasure (Right to Be Forgotten)

• In certain circumstances, you may request deletion or removal of personal information collected through cookies: when the data is no longer necessary for the purposes for which it was collected; when you have withdrawn consent and there is no other legal basis for processing; when you have objected to processing and there are no overriding legitimate grounds; when the data has been unlawfully processed; when deletion is required to comply with a legal obligation.

Right to Restriction of Processing

• In certain circumstances, you may request restriction of the processing of your personal data: when you contest the accuracy of the data while we verify its accuracy; when processing is unlawful and you request restriction instead of deletion; when we no longer need the data but you require it for legal claims; when you have objected to processing while we verify whether our legitimate grounds override your rights.

Right to Data Portability

• You have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that this data be transferred to another data controller.

Right to Object

• You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to such processing, we will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Withdraw Consent

• If we rely on your consent for the processing of personal data collected through cookies, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

Exercising Your Rights and Contacting Us

• As a data subject/user, to exercise your rights or submit requests regarding personal data collected through cookies, use the contact information provided in our Privacy Policy. We will review and respond to your requests in accordance with applicable data protection laws.

Cookies Used on the otoHost Website

• slaask-token-spk-xxx-xxx-xxx-xxx-xxx: A cookie used by our chat support software to ensure the chat system works properly while you browse.
• ga_xxx-xxx-xxx-xxx-xxx: A cookie used by our Google Analytics.

Cookies Used in the otoHost Client Area

• WHMCSxxxxxxxxx: A session cookie used by our client area to enable you to log in to your customer account properly.
• _GRECAPTCHA: A cookie used by our Google reCAPTCHA anti-bot system.
• twk_xxx-xxx-xxx-xxx-xxx: A cookie used by our chat support software.
• ga_xxx-xxx-xxx-xxx-xxx: A cookie used by our Google Analytics.

Contact

To learn more about the processing of your personal data or to exercise your rights, contact us at contact@otohost.com. You have the right to lodge a complaint with the relevant supervisory authority (data protection). For more information, see our Privacy Policy.